Shipping & Returns

SHIPPING

Elisha Baby World provides free shipping on Singapore domestic orders over SGD $140. (Except for order with Little Wiwa which is a flat $10 delivery fee)

All orders are sent via trackable mail or courier. Elisha Baby World aims to dispatch Customer’s items within 3 working days of receiving an order, Monday through Friday excluding weekends and public holidays. Elisha Baby World offers two shipping options, Registered Postage or Door to Door delivery, in order to accommodate those who would like their orders to arrive as quickly as possible and those who are looking for the most economical way to receive their purchases. 

Registered Postage SGD $4.50 (calculated based on total weight) – 3 – 5 working days*

Door to Door Delivery SGD $8.00 – 2 - 5 working days*

Urgent Door to Door Delivery SGD $15.00 - 2 working days*

*To avoid delays, please ensure that a representative is available at the stipulated delivery address during working hours to sign for your package.

*If Customer has opted for Door to Door Delivery please provide a contact number. 

SELF-COLLECTION / LOCAL PICK-UP

*NEW* Self Collection option is now available in Singapore. Collection times are between 12 - 2pm on selected weekends. Strictly by appointment only. 

Customer will be informed beforehand via email when their order is ready for collection.

Self-collection address: Work and Store, 313 Unit, 71 Lor 23 Geylang, Singapore 388386 

INTERNATIONAL ORDERS

Shipping rates are calculated based on total weight

Malaysia & Indonesia - Registered Postage 

0 - 1 Kg - SGD10

1 - 3 Kg - SGD18

3 - 5kg - SGD $25

5Kg - 8kg - SGD 35* 

Other Countries - Please email us to check prior to placing order

*exclude certain large/bulky items.

Occasionally a package may get lost in transit. Elisha Baby World will not be liable for any lost or delay of international package once they have been despatched.  

Dear Customer, do note that all sales are final, and Elisha Baby World does not provide cash refunds. Elisha Baby World only accept exchange if packaging is intact.

Returns are available for all items ONLY for 1 - colour, 2- factory defects. The Customer is responsible for inspecting the goods for any defects and notifying us within 7 working days of receiving the goods, otherwise acceptance is deemed as final.

Please contact us at elishababyworld@gmail.com with your order and product exchange information to discuss. Customer may proceed to mail the item back to us upon receiving our confirmation email.

For Customer’s Return to be valid, it has to be mailed back within 14 working days (30 working days for International Customers) from the date parcel was delivered. A credit will be issued upon the receipt of your item. The credit will be valid for 30 days and is strictly non-refundable nor extendable. Customer may utilize the Credit Note on any item (including Sale merchandise). Credit issued can only be used in a single transaction and any balance amount will not be refunded.

Return shipping, payment for return shipping, and any subsequent damages from return shipping are the responsibility of the customer. Returns should be posted with registered postage to ensure delivery.

All returns must be securely packaged and returned unworn, unwashed, in their original condition with packaging and price tags intact. Returns that are received in unsatisfactory conditions or lost in the mailing process will be denied and held responsible by the Customer.